At Build-Therm Services, privacy is a serious matter and we are committed to protecting it.
In accordance with the General Data Protection Regulation (“GDPR”), this policy explains when, why and how Build-Therm Services is governed by this Regulation:
Build-Therm Services (‘we’ or ‘us) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
We may collect and process the following personal data:
Personal data you give to us: this is information about you that you give to us, entirely voluntarily, by entering information via:
The information you give us may relate to your identification, such as your name, address, email address and phone number, or enquiry details, and may include records of any correspondence and responses to any queries.
Personal data we collect about you: we may automatically collect the following information:
Personal data we may receive from other sources: we obtain certain personal data about you from sources outside our business from other third-party companies.
The remaining provisions of this policy also apply to any personal data we obtain from these sources.
We process your personal data lawfully for:
We may use and process your personal data principally:
For example, for the following purposes:
This policy and its outlined processes relates to the management of any external subcontractors that work on projects, jobs or individual tasks on behalf of our company.
Our suppliers and service providers
We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), administrative services or other third parties who provide services to us and assist us in the operation of our business and website.
When we use third party service providers, we only disclose personal data that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and confidential, and not to use it other than in accordance with our specific instructions.
Third parties who provide products and services to you through us
We work closely with various third parties to bring you a range of products and services which are complementary to those which we provide.
When you enquire about or purchase one or more of these products and services through us, the relevant third party may use your details to provide you with information and to carry out their obligations arising from any contracts.
Other ways we may share your personal data
We may transfer your personal data:
However, we will always take steps to ensure that your privacy rights continue to be protected.
Your information is stored either in our databases or in the databases of our service providers.
We will not transfer your personal information outside of the EEA at any time.
We retain your personal data for a period of time necessary to achieve the purpose for which we use that information and to fulfil our obligations under other laws.
In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 12 years.
We many need your personal information to establish, bring or defend legal claims. For example, we will retain your personal information for 12 years in case a claim is brought by the defects liability clause within a contract.
We do not retain personal data in an identifiable format for longer than is necessary.
Subject to applicable law and certain exemptions, restrictions or circumstances, you may have the right:
These rights may be exercised by written request sent to the contact details provided in this policy. A reply will be provided to you within a reasonable time, in accordance with the applicable regulations.
Our aim is to keep your data as safe and secure as possible at all times. Once we have received your personal data, we put in place reasonable and appropriate technical and organisational measures and controls to prevent as much as possible any accidental or unlawful destruction, loss, alteration, or unauthorised access.
“Cookies” are small pieces of information sent to your device and stored on its hard drive to allow our website to recognise you when you visit.
It is possible to switch off cookies by setting your browser preferences.
Please direct any queries about this policy to our Data Protection Officer using our contact details below.
If you wish to write to us, please write to the below:
Build-Therm Services Ltd
Southgate Office Village
286C Chase Road
Our email address for data protection queries is here.